Privacy Policy

Introduction

Nioflow ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

This policy applies to information collected through our website and through direct interactions with our yoga studio.

Information We Collect

Information You Provide

We may collect the following information when you contact us or use our services:

• Name and contact details (email address, phone number, postal address)
• Information you provide in enquiry forms or correspondence
• Class booking and attendance information
• Payment and billing information

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical information including IP address, browser type, and device information
• Usage data including pages visited, time spent on pages, and navigation patterns
• Cookie data as described in our Cookie Policy

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our classes
• To process class bookings and manage attendance
• To process payments and maintain financial records
• To send you updates about our classes and services (with your consent)
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: To fulfil our contractual obligations when you book classes
• Legitimate interests: To operate and improve our business
• Legal obligations: To comply with applicable laws and regulations

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist with payment processing, website hosting, or email communications
• Professional advisers including lawyers and accountants
• Law enforcement or regulatory authorities when legally required

All third parties are required to maintain the confidentiality of your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Nioflow
7 Fleet Street, City of London
London EC4Y 1AA
United Kingdom
Email: [email protected]
Phone: +44 20 7332 47 09